🚀 go-pugleaf

Basic rule: if the printer is given clear job requirements (as is apparently the case here), and if the art is prepared to these specs, and then if the job cannot be finished properly because wrong specs were given to you -- then the printer is fully responsible for reprinting the corrected job at his own expense. You can be a nice guy and not charge back the cost of the time to redo the art.

If there is no time to correct and reprint the art, then the printer needs to make a good-faith effort to provide a suitable fix at his cost.

In any case, the printer eats the cost of the reprint and any extra costs in correcting and reprinting the job. You, as the client, are not responsible for any of the extra costs, and should really be accorded a price reduction if the design or message is now less effective (resulting from following the original specs), or if there are significant further delays. If the printer were to do the right thing, he would comp the entire job.

Neil