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Article #10565Error 1714: The older version of Adobe Reader 8 cannot be removed??
From: 2harts4ever
Date: Fri, 22 Dec 2006 01:03
Date: Fri, 22 Dec 2006 01:03
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2079 bytes
Hi, Right now I am stuck between a 'rock and a hard one'. I haven't had the opportunity to use my Adobe Reader since I did a System restore about 2 weeks ago. Today I tried using a web site where I needed the reader and I got an Internet Explorer message saying the add-on' (adobe) wasn't working. For background I am using a Compaq Presario AMD Athlon(tm) 64 Processor 3300+, 2411MHz/960 RAM, running Windows Xp Home Sp#2, using IE7. Right before having to do a system restore for a completely unrelated matter I had updated Adobe Reader from 7.0.8 to the new 8.0 version and everything worked just fine. Today is the first time I have needed it since I updated the program and also since I was forced to do the system restore. To try to make a long story short when I discovered it wasn't working today I checked in my Add/Remove Programs and discovered the Program was listed as Adobe Reader 7.0.8 not as 8.0 which had been the case after the successful update a few weeks back. The error Message I received today when trying to use the program said: " ...Error 1714: The older version of Adobe Reader 8 cannot be removed. Contact your technical support group..." I can't use system restore to take it back to my 7.0.8 settings because those restore points have been deleted. Any ideas how I can get a working Reader again? Thanks and regards, 2harts4ever
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X-Google-Thread: 10273d,50bd4c96d0c10797,start X-Google-Attributes: gid10273d,public X-Google-Language: ENGLISH,ASCII-7-bit From: 2harts4ever@adobeforums.com Path: arc1-ca.pugleaf.net!g2news2.google.com!news4.google.com!border1.nntp.dca.giganews.com!nntp.giganews.com!nx01.iad01.newshosting.com!newshosting.com!news2.euro.net!newsfeed.freenet.de!news.albasani.net!news.isoc.lu!webcrossing Newsgroups: adobe.reader Subject: Error 1714: The older version of Adobe Reader 8 cannot be removed?? Message-ID: <3bc2a505.-1@webcrossing.la2eafNXanI> Date: Thu, 21 Dec 2006 17:03:48 -0800 Lines: 38 MIME-Version: 1.0 Content-Type: text/plain; charset="ISO-8859-1" Content-Transfer-Encoding: 8bit