Adobe Acrobat Reader 5.1 installation problem

Article View: adobe.reader

Article #10602

#10602

From: Jesse_McCullough
Date: Wed, 20 Dec 2006 21:04

3 lines
1401 bytes

I am trying to install reader 5.1 on a laptop running XP. The installation starts without error, but very early into the installation it is interrupted. The error message says Acrobat cannot update the registry. When I click OK, the installer shuts down. Prior to installing 5.1, I had removed 7 using Control Panel > Add/Remove Programs. I had also deleted the keys from registry and restarted the workstation. When the error occured, I found a key had been created for 5.1 in the registry along with a folder in Program Files. I uninstalled Reader, deleted the key and folder, restarted the computer and tried again. No change. Scanned for spyware using Ad-aware, Spybot, hijack-this, removed all malicious files and tried again but had no luck.

Anyone have any thoughts about what could be causing this and how to fix?

Technical Details

Message-ID: <3bc2a1cd.-1@webcrossing.la2eafNXanI>

Path:

arc1-ca.pugleaf.net!g2news2.google.com!news2.google.com!news.germany.com!news.mb-net.net!open-news-network.org!news.isoc.lu!webcrossing

Show Full Headers

Complete Article Headers

X-Google-Thread: 10273d,d020f454c2992116,start
X-Google-Attributes: gid10273d,public
X-Google-Language: ENGLISH,ASCII-7-bit
From: Jesse_McCullough@adobeforums.com
Path: arc1-ca.pugleaf.net!g2news2.google.com!news2.google.com!news.germany.com!news.mb-net.net!open-news-network.org!news.isoc.lu!webcrossing
Newsgroups: adobe.reader
Subject: Adobe Acrobat Reader 5.1 installation problem
Message-ID: <3bc2a1cd.-1@webcrossing.la2eafNXanI>
Date: Wed, 20 Dec 2006 13:04:18 -0800
Lines: 14
MIME-Version: 1.0
Content-Type: text/plain; charset="ISO-8859-1"
Content-Transfer-Encoding: 8bit