🚀 go-pugleaf

This is covered in the standard troubleshooting documents on the Adobe website. There is a document on the website that address this issue for Acrobat, but also works for reader. Some of the solutions wont work, but most of them will apply. Just go down till you find the one that works. ;)

I typed in "Problem and needs to close" and did a search, and one of the first 5 results had the exact error in the description, but for Acrobat, which is the same product, it just makes pdfs and edits them instead of reading them.

As for your question with free support, D Ianni , I've called Adobe and asked them about their support policy. Phone support for Reader is always billed, even for an issue like this. It's basically a consultation fee for the technician's time, since Reader is one of their free products. Makes sense I guess.