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Article #10711

Adobe Reader 8 "Read Out Loud" Speed - Waaay Too Fast!

#10711
From: Pittsburgh_Reader
Date: Mon, 18 Dec 2006 19:44
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Just installed Adobe Reader 8 today (12/18) and was browsing the menus. Tried "Read Out Loud," found it racing, so I visited "Preferences." The default is 150 words per minute! Tried changing it to a lower number, but the program popped up with a box that reported the valid values were between 150 and 650. I wish I could understand 650 words per minute, but it's just plain gibberish.

Then--even more fun--I tried to report this to Adobe Support. Adobe isn't interested, without my paying a $39.00 support charge!!!! Well, I'm not interested in paying to report bugs on new-launched software. I'm also going to keep Adobe's "customer-friendly" procedures in mind in my next corporate purchase.

At least the technician did confirm that the range of 150 to 650 is the program's settings, so it isn't an installation issue on my machine.

How could this obviously-erroneous range get through both Alpha and Beta testing?
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Subject: Adobe Reader 8 "Read Out Loud" Speed - Waaay Too Fast!
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Date: Mon, 18 Dec 2006 11:44:08 -0800
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