Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience

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Article #11308

#11308

From: D_Ianni
Date: Fri, 08 Dec 2006 04:24

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Ver 8 installed fine but can't get it to launch from any application. Have tried going back to earlier versions (6.1,6.2,7) but the same problem occurs.
Same error message each time:
"Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience"
AppName: acrord32.exe AppVer: 8.0.0.456 ModName: acrord32.dll
ModVer: 8.0.0.456 Offset: 00020916

Tried every troubleshooting tip in the Support Knowledgebase to no avail.

Have been using Reader for years with never any problems and now I can't seem to get this fixed after numerous hours.

Any suggestions would be appreciated. Is there a free support line I can call or is it paid support only?

Thanks,
Dee

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From: D_Ianni@adobeforums.com
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Newsgroups: adobe.reader
Subject: Adobe Reader 8.0 has encountered a problem
 and needs to close. We are sorry for the
 inconvenience
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Date: Thu, 7 Dec 2006 20:24:28 -0800
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