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Article #11518

Can't update or uninstall Adobe Reader

#11518
From: Ryan_Ruff
Date: Tue, 05 Dec 2006 02:10
7 lines
1420 bytes
I currently have Adobe Reader 7.0.5. I've noticed that when I try to view online .pdf files, my browser (IE and Firefox) freezes and I need to end the program. I think this has been happening since I switched from NetZero Dial-up to At&t DSL, but I'm not sure this has anything to do with it. I tried to uninstall the program so I could reinstall the new version, but I get this message:

"This patch package could not be opened. Verify that the patch exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package."

I then tried simply installing the update (7.0.8 ), and it downloaded, but I had to choose the file to put it in (I thought it would do this itself), and when I went found it in my program files, I clicked to open it, and it gave me the same error message as above.

Please advise. Thank You.
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From: Ryan_Ruff@adobeforums.com
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Newsgroups: adobe.reader
Subject: Can't update or uninstall Adobe Reader
Message-ID: <3bc27888.-1@webcrossing.la2eafNXanI>
Date: Mon, 4 Dec 2006 18:10:33 -0800
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