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Article #11887

pstopdffilter/pstocupsraster failed with err number -31000

#11887
From: Alan_Ackerman
Date: Tue, 21 Nov 2006 06:20
22 lines
2292 bytes
Printing a PDF of one particular scanned page from Adobe Reader 7.0.8. Nothing happens but the printer ends up held. Start jobs simply stops again with no visible message. This document prints OK from Acrobat Reader 5.1.

Other documents print just fine. I found the error message in Console /var/log/cups/error_log. I haven't the foggiest even how to START to debug this.

It says: 'Try setting the LogLevel to "debug" to find out more.' How & where do I do that?

Complete log (quite short):

I [20/Nov/2006:18:07:13 -0800] Saving printers.conf...
I [20/Nov/2006:18:07:13 -0800] Printer 'Stylus_C60' started by ''.
I [20/Nov/2006:18:07:14 -0800] Adding start banner page "none" to job 188.
I [20/Nov/2006:18:07:14 -0800] Job 188 queued on 'Stylus_C60' by 'betsy'.
I [20/Nov/2006:18:07:14 -0800] Started filter /usr/libexec/cups/filter/pictwpstops (PID 4377) for job 188.
I [20/Nov/2006:18:07:14 -0800] Started filter /usr/libexec/cups/filter/pstopdffilter (PID 4378) for job 188.
I [20/Nov/2006:18:07:14 -0800] Started filter /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr (PID 4379) for job 188.
E [20/Nov/2006:18:07:17 -0800] [Job 188] pstopdffilter/pstocupsraster failed with err number -31000
E [20/Nov/2006:18:07:17 -0800] PID 4378 stopped with status 1!
I [20/Nov/2006:18:07:17 -0800] Hint: Try setting the LogLevel to "debug" to find out more.
E [20/Nov/2006:18:07:17 -0800] [Job 188] can't create PDFDocumentRef for `/private/var/spool/cups/tmp/45625f5289e31'
E [20/Nov/2006:18:07:18 -0800] PID 4379 stopped with status 255!
I [20/Nov/2006:18:07:18 -0800] Hint: Try setting the LogLevel to "debug" to find out more.
I [20/Nov/2006:18:07:18 -0800] Saving printers.conf...
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From: Alan_Ackerman@adobeforums.com
Newsgroups: adobe.reader
Subject: pstopdffilter/pstocupsraster failed with err number -31000
Message-ID: <3bc25778.-1@webcrossing.la2eafNXanI>
Date: Mon, 20 Nov 2006 22:20:48 -0800
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