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Article #13093

PDF intermittently doesn't show up on e-mail documents

#13093
From: JERYL_MARCUS
Date: Mon, 09 Oct 2006 01:17
17 lines
1820 bytes
Hi.I could use some quick assistance. I saved a four-color design created in photoshop CS2 as a pdf document in order to send it on the face page of a multiple-recipient e-mail message.

The pdf settings I established are --
   Compatibility: Acrobat 5 (pdf 1.40)
   Preset: Smallest file size modified
   Preserve Photoshop Editing Capabilities
   Optimize for fast web

The file size is 872K.

I am preparing to send this out to multiple people. However, in trial messages, the design shows up on the recipient e-mail and sometimes on the sent email message as a blank screen with a frame around it where the design should go. This happens intermittently and more often when I open a trial e-mail sent to myself using my Network Solutions Account than my AOL email account.
Note that this document also contains a hyperlink, but I don't think that this is the cause of the blank screen issue.

Also in case it matters (!) I created the email by opening the pdf document in AOL and then dragging and dropping.
What is the best way to save and send this document so that it is sure to open when sent to my recipients?
Thanks,
Jeryl
Technical Details
Message-ID: <3bc1e904.-1@webcrossing.la2eafNXanI>
Path: arc1-ca.pugleaf.net!g2news2.google.com!news3.google.com!border1.nntp.dca.giganews.com!border2.nntp.dca.giganews.com!nntp.giganews.com!newspeer1.nwr.nac.net!newsfeed.freenet.de!newsfeed.x-privat.org!spool.x-privat.org!webcrossing

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X-Google-Thread: 10273d,302604131dbc9c3,start
X-Google-Attributes: gid10273d,public
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From: JERYL_MARCUS@adobeforums.com
Newsgroups: adobe.reader
Subject: PDF intermittently doesn't show up on e-mail documents
Message-ID: <3bc1e904.-1@webcrossing.la2eafNXanI>
Date: Sun, 8 Oct 2006 18:17:01 -0700
Lines: 27
MIME-Version: 1.0
Content-Type: text/plain; charset="ISO-8859-1"
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Path: arc1-ca.pugleaf.net!g2news2.google.com!news3.google.com!border1.nntp.dca.giganews.com!border2.nntp.dca.giganews.com!nntp.giganews.com!newspeer1.nwr.nac.net!newsfeed.freenet.de!newsfeed.x-privat.org!spool.x-privat.org!webcrossing