Adobe Reader 9 locks up on certain files

Article View: adobe.reader

Article #1371

#1371

From: Robert_Porter
Date: Tue, 03 Feb 2009 16:27

7 lines
1457 bytes

I'm running Adobe Reader 9 on an XP machine. Most pdf files are fine, but some are having peculiar behavior. Someone has sent me pdf files that they've created from Excel 2007. If I try to open the file (via double clicking the pdf file or opening the Adobe Reader and using the File-Open options, the software freezes and no longer responds. I must kill it via the Task Manager.

After some attempts at troubleshooting, I've found a peculiar workaround. If I open the reader software, then change *anything* in the configuration (i.e. changing absolutely anything under preferences) or viewing any of the options under Help (i.e. just looking at the About Adobe Reader 9 option), then it will open all the files just fine after that. If I shut down the Adobe Reader and restart, it will not open these files successfully until I do one of the above.

Anybody familar with this? Very strange.

Robert

Technical Details

Message-ID: <59b7c4af.-1@webcrossing.la2eafNXanI>

Path: arc1-ca.pugleaf.net!g2news1.google.com!news2.google.com!news1.google.com!newshub.sdsu.edu!webcrossing

Show Full Headers

Complete Article Headers

X-Google-Thread: 10273d,b72159a4132c6c00,start
X-Google-Attributes: gid10273d,domainid0,public,usenet
X-Google-Language: ENGLISH,ASCII-7-bit
From: Robert_Porter@adobeforums.com
Path: arc1-ca.pugleaf.net!g2news1.google.com!news2.google.com!news1.google.com!newshub.sdsu.edu!webcrossing
Newsgroups: adobe.reader
Subject: Adobe Reader 9 locks up on certain files
Message-ID: <59b7c4af.-1@webcrossing.la2eafNXanI>
Date: Tue, 3 Feb 2009 08:27:17 -0800
Lines: 18
MIME-Version: 1.0
Content-Type: text/plain; charset="ISO-8859-1"
Content-Transfer-Encoding: 8bit