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Article #14272

Adobe Reader v7.0.8 Windows - Low Resolution Issue

#14272
From: Shore_Geek
Date: Tue, 05 Sep 2006 17:46
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Greetings All.

I have a client who has Adobe Reader v7.0.8 for Windows installed and has a peculiar problem when attempting to open a PDF file (no matter the files origin).

When a PDF is double-clicked to be opened the screen resolution for the computer is bumped back down to 640 x 480 x 8bits - everytime. Once you exit Adobe Reader the screen resolution returns to the normal setting (1024 x 768 x 32 bit).

Has anyone seen this before? More to the point, how do I stop it?

The latest video drivers (ATI Radeon) are installed, Windows XP is up to date, and other than this problem the computer is running fine.

At one time I had Adobe Reader v6 installed and this didn't happen - but the client needs v7.0.8 installed to take advantage of features her office uses.

Thanks!
-Eric
www.Shoregeek.com
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Subject: Adobe Reader v7.0.8 Windows - Low Resolution Issue
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Date: Tue, 5 Sep 2006 10:46:30 -0700
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