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Article #14504

7.08 Blue Screens W2K Server with bad_pool_ caller

#14504
From: The_Polar_Bear
Date: Tue, 22 Aug 2006 00:19
86 lines
4248 bytes
I have this version installed on 2 W2k Terminal Servers. 1 is having an issue, the other does not.
The server will produce a BSOD once in awhile. These are new servers. I have tried to uninstall, reinstall and repair with no change.

Any suggestions?

This is the error message from windows debug:

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 00000b8a, (reserved)
Arg3: a21cf780, Memory contents of the pool block
Arg4: a21cf788, Address of the block of pool being deallocated

Debugging Details:
------------------

* a21cf760 size: 60 previous size: 1a0 POOL_ADDRESS: a21cf788 Nonpaged pool

FREED_POOL_TAG: Qota

BUGCHECK_STR: 0xc2_7_Qota

DEFAULT_BUCKET_ID: INTEL_CPU_MICROCODE_ZERO

PROCESS_NAME: AcroRd32.exe

LAST_CONTROL_TRANSFER: from 8047114d to 8047136b

STACK_TEXT:
bc2b38fc 8047114d a21cf788 00000000 a007ecd1 nt!ExFreePoolWithTag+0x19b
bc2b3908 a007ecd1 a21cf788 a21cf7a8 a21cf7a8 nt!ExFreePool+0xb
bc2b391c a001b208 a21cf798 a05049f0 a21cf7a8 win32k!HeavyFreePool+0xa4
bc2b3924 a05049f0 a21cf7a8 a21cf7ac a0504d85 win32k!EngFreeMem+0x24
WARNING: Stack unwind information not available. Following frames may be wrong.
bc2b3960 a05a8d8d a2456cdc a2401ba8 a2401028 x8500ps!DllInitialize+0xbe
bc2b3984 a05a3087 a2456cc8 a2401784 a2401028 ADOBEPS5+0x23d8d
bc2b39b0 a058f409 a2401028 00000000 00000000 ADOBEPS5+0x1e087
bc2b39ec a01100b0 a23bd018 a01625c4 00000006 ADOBEPS5+0xa409
bc2b3a20 a00cbd5d a23bd018 a01625c4 00000006 win32k!PDEVOBJ::EnablePDEV+0x2c
bc2b3c08 a00e3fbd a22e6338 a23bd018 a01625c4 win32k!PDEVOBJ::PDEVOBJ+0x176
bc2b3cb4 a00e413f a01625c4 a23bd018 00000000 win32k!hdcOpenDCW+0x227
bc2b3cf4 a00df60e 2d210559 a23bd018 bc2b3d2c win32k!GreResetDCInternal+0xc0
bc2b3d48 8046b329 2d210559 001b0ab0 0012f3fc win32k!NtGdiResetDC+0x9a
bc2b3d48 77f71ce1 2d210559 001b0ab0 0012f3fc nt!KiSystemService+0xc9
0012f408 77f5f759 2d210559 001b0ab0 00000000 GDI32!NtGdiResetDC+0xb
0012f424 0312bd1f 2d210559 001830a8 01e06b70 GDI32!ResetDCA+0x2c
0012f65c 0312fb26 018e0a50 01e06b70 0012f74c AcroRd32_3000000!DllUnregisterServer+0xfdda
0012f9d8 031304f7 018e0a50 01e06b70 0012fc9c AcroRd32_3000000!DllUnregisterServer+0x13be1
0012fcc8 031221b1 018e0a50 01e06b70 03122126 AcroRd32_3000000!DllUnregisterServer+0x145b2
0012fd10 030e2368 01d16f38 0012fe64 01046cba AcroRd32_3000000!DllUnregisterServer+0x626c
0012fd60 030e2220 0012fe6c 03006748 000004d3 AcroRd32_3000000!PDPageRelease+0x4bf3c
0012fd7c 77e4158f 00020246 00000113 000004d3 AcroRd32_3000000!PDPageRelease+0x4bdf4
0012fe34 030a3a19 0012fe64 0012fe80 036ca468 USER32!__ClientCharToWchar+0x38
0012fe44 030a3969 0012fe64 00f00068 036ca468 AcroRd32_3000000!PDPageRelease+0xd5ed
0012fea0 030a38c3 00f00068 036ca468 00000000 AcroRd32_3000000!PDPageRelease+0xd53d
0012fed4 030020f3 7c590b36 0012ff18 00000000 AcroRd32_3000000!PDPageRelease+0xd497
0012fee8 004031e3 00000000 00400000 001331b9 AcroRd32_3000000!WinMain+0x165
0012ffc0 7c5989a5 00000000 00000000 7ffdf000 AcroRd32+0x31e3
0012fff0 00000000 004034c0 00000000 000000c8 KERNEL32!BaseProcessStart+0x3d

STACK_COMMAND: kb

FOLLOWUP_IP:
x8500ps!DllInitialize+be
a05049f0 8bc6 mov eax,esi

SYMBOL_STACK_INDEX: 4

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: x8500ps

IMAGE_NAME: x8500ps.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 427956e3

SYMBOL_NAME: x8500ps!DllInitialize+be

FAILURE_BUCKET_ID: 0xc2_7_Qota_x8500ps!DllInitialize+be

BUCKET_ID: 0xc2_7_Qota_x8500ps!DllInitialize+be

Followup: MachineOwner
---------
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From: The_Polar_Bear@adobeforums.com
Newsgroups: adobe.reader
Subject: 7.08 Blue Screens W2K Server with bad_pool_ caller
Message-ID: <3bc15805.-1@webcrossing.la2eafNXanI>
Date: Mon, 21 Aug 2006 17:19:17 -0700
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