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Article #15572

Update from 7.07 to 7.08 fails

#15572
From: chalawah
Date: Thu, 06 Jul 2006 03:19
20 lines
1843 bytes
Hello,

The auto update through Reader failed during the install preventing 7.08 from completing.

I am using Windows XP Home, fully updated, SP2. Athlon 2800 with 1gb [or there about] memory.

I used CCleaner to clean temp files, rebooted and tried again. No luck via the Reader program update interface.

I tried going to Reader>Help>detect and repair.....but I can only see an installer window flash onto the desktop for milliseconds.

I cannot uninstall via +/- programs and get the error message "the installation source is not available, please verify that it exists and that you can access it". Not sure what this means and cannot seem to Google or search and locate any help/similar issues.

If I manually download Reader 7.08 and attempt to install I get the message
"installing 7.08...status removing applications etc", then an error window which says "error 1714, the older version of 7.08 cannot be remove, contact your technical support group"

I can stiill open pdf files with Reader despite the above.

How do I go about the exact method to completely remove Adobe Reader 7.07, clean it from the registery for a successfull full reinstall of 7.08 - or your suggestions greatfully accepted.

Thanks for your time in this issue, I really value it.
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From: chalawah@adobeforums.com
Newsgroups: adobe.reader
Subject: Update from 7.07 to 7.08 fails
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Date: Wed, 5 Jul 2006 20:19:49 -0700
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