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Article #15667

Re: Update from 7.07 to 7.08 fails

#15667
From: chalawah
Date: Sat, 08 Jul 2006 01:33
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Thanks Kay!

I already had the Windows Cleanup Utility [msicuu2.exe] downloaded on my computer for use on a number of unrelated MS issues I had years ago.

You can read about the purpose of the Utility here:

 <http://support.microsoft.com/?scid=kb;en-us;290301>

Running the Utliity certainly removed the Reader from the list in Utility. However, I found I could still use Reader 7.07 and open pdf files with 7.07. I then rebooted and ran CCleaner, both clean and issues [http://www.ccleaner.com]and rebooted.

I then tried installing a fresh downloaded copy of AdbeRdr708_en_US.exe and the install went without issue.

Adobe 7.08 is now fully installed on my computer without issue, and works with all functions just fine.

Seemingly the problem is fully resolved.

BIG UP and many thanks to the computer community forum spirit for assisting in the successful resolution on this issue.

Thanks to Adobe for providing this forum - but equally SHAME ON YOU for your inability to provide your resolution in the FAQ or Help areas for your software. I will continually keep my eye out for software that can equal your product and that provides better tech support.
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References: <3bc0d2e8.-1@webcrossing.la2eafNXanI>

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From: chalawah@adobeforums.com
Newsgroups: adobe.reader
Subject: Re: Update from 7.07 to 7.08 fails
Message-ID: <3bc0d2e8.5@webcrossing.la2eafNXanI>
Date: Fri, 7 Jul 2006 18:33:49 -0700
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