Reader 9 freezes when opening file

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Article #1635

#1635

From: Dully_Higgins
Date: Wed, 28 Jan 2009 04:13

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I've saved a Word 2007 file as pdf using the Word, Save As... option. The file opens in Adobe Reader 9, then freezes. I have to End Task on the program. However, if I open Reader, then File/Open the file it is OK and I can scroll through the document. I found if I opened Reader, Help menu and did a Repair Adobe Reader Installation that it solved the problem. I had the same freezing problem if I created the pdf file using Adobe Acrobat 8, then opened it with Reader 9.

Same problem occurs at work which makes me think it must be a bug. I can't find a patch for this particular issue and I note when I did a web search that there are other users who have the same problem.

PC 1 (work): Windows XP Pro, Office 2007 both with latest service packs etc. 4gb RAM
PC 2 (home): Windows Vista Business, Office 2007 both with latest service packs. 2gb RAM
Work laptop: Windows XP Pro, Office 2007 with latest service packs. 2gb RAM

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Subject: Reader 9 freezes when opening file
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Date: Tue, 27 Jan 2009 20:13:19 -0800
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