🚀 go-pugleaf

As a follow up, I feel compelled to warn others about ADOBE's customer service/technical service which is garbage. I just purchased ADOBE 8.0 Pro for my company a few months ago. 9.0 came out a week later but I wasn't aware of it, to get a free upgrade I had to find a receipt, scan it, and email it in but given work and the holidays it wasn't the first thing on my mind. The free upgrade was available up until JAN 9th, but I forgot to look into it since I thought 8.0 was doing fine. It turns out, even though I just bought 8.0, they won't support it, instead of the standard year of support, they stopped offering support after 90 days from 9.0 coming out. WHO KNEW?? So, now in order to get support on this software I just bought, they expect $50.00 for tech support, or I have to buy 9.0 which was being offered for free, but now I'm a week late from an offer I never knew about. In addition to this rip off, my only option for support is to talk to people in India who have been nothing but rude and uncaring about how wrong this situation is. I bought this software at full price with the understanding that it had support behind it, not just 90 days. On top of that, I'm a registered ADOBE user, but never got any notices about a limited window for upgrading this software that I registered with ADOBE. Adobe's customer service should be named, customer disservice. They've just lost my business due to their lack of common sense, rude customer service supervisors, broken products, and greed. I'll be taking a much closer look at other alternatives to their products and canceling our planned CS4 upgrades. I hope the work-around I posted above helps others in the mean time, and my warning helps others know what they're buying into. Had I known, I would have walked away. Cheers.