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Article #2195

Submit Button Not Working For Customers

#2195
From: Joel_Erickson
Date: Wed, 31 Dec 2008 22:53
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Im running XP Pro
The question relates to Adobe Acrobat 8 Professional
HP computer, HP Printer, 2 GB ram

We have a registration form at our website that the visitor fills out in order to register in one of our classes.

If it works correctly, once the visitor completes the form and hits the
submit button, their email client should pop up and the form is then sent
to us as an attachment to their email which is auto-addressed to us.

The visitor is then required to click a "payment" button which takes the visitor to our order form.

For some reason, the SUBMIT process is simply not working for SOME people (about half) although the "payment" button is working in the second stage of the enroll/pay process.

Setting this problem aside for the moment, what we would prefer happen when the visitor clicks the SUBMIT button is that, rather than have their email client come up to send us the enrollment as an attachment, we would prefer that when the applicant his the submit button, the enrollment form is emailed DIRECTLY to us (not as an attachment to an email) and the applicant is then taken immediately to the order form.

Can you give us any guidance with this situation?
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From: Joel_Erickson@adobeforums.com
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Subject: Submit Button Not Working For Customers
Message-ID: <59b7662e.-1@webcrossing.la2eafNXanI>
Date: Wed, 31 Dec 2008 14:53:16 -0800
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