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Article #284

File Association confusion with WinZip and Adobe Reader and Standard

#284
From: Bruce_Spies
Date: Tue, 24 Mar 2009 22:11
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Hello

Some background:

We have several Citrix/XenApp servers that have both Adobe Reader 8.1 and Standard 8.0 installed. They were installed manually, not scripted with the tuner.

We use file permissions to restrict access to Standard to the licensed users, which are few. Most people do not have access to Standard.

Problem:

If someone who does not have access to Standard opens a Zip file with WinZip, then double clicks on a PDF file in the Zip archive they get an error. If they have access to Adobe Standard the PDF opens in Standard, not Reader.

I confirmed using Process Monitor (from MS/sysinternals) that when a normal user does this, WinZip can be found trying to call Adobe Standard, not Reader.

In Windows Explorer it is clear that the default file association is actually for Reader, and not Standard. A double click on a PDF will open in Reader just fine for normal staff, even those with permission to use Standard.

Solution: ?? I am posting this here because I have no idea. I could try removing the apps, packaging them properly using the Tuner that Adobe provides but this is a legacy environment with a lot of users. I am hoping someone knows of a dialog I have not seen or a registry value that I might check into further.

Any help is greatly appreciated.

Thank you
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From: Bruce_Spies@adobeforums.com
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Newsgroups: adobe.reader
Subject: File Association confusion with WinZip and
 Adobe Reader and Standard
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Date: Tue, 24 Mar 2009 15:11:09 -0700
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