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Article #3194

Re: Adobe Reader 9 in Browser blank when no internet DNS

#3194
From: Jason_Dennis
Date: Fri, 21 Nov 2008 18:30
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Won't go into too much detail - but been going back and forth with engineers at Adobe and they're now able to replicate the issue inhouse - so there is indeed progress.

This is caused by one of two things

1. Use of an Browser [IE] Asyncrhonous Pluggable Protocol in which the calling URL being passed to the Acrobat Plugin is not DNS resolvable, and on a machine where NBNS (NetBios Name Service) is enabled - you can see that setting under your Network Adapter > TCP/IP > Advanced > WINS

2. Any enterprise where a web proxy is used and DNS is not allowed directly from the workstation - in other words, where the proxy is allowed to resolve, but not workstations. Again, NBNS/WINS must be enabled, since it is the looping in NBNS that causes the painful wait.
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From: Jason_Dennis@adobeforums.com
Newsgroups: adobe.reader
Subject: Re: Adobe Reader 9 in Browser blank when no internet DNS
Message-ID: <59b6d5ae.5@webcrossing.la2eafNXanI>
Date: Fri, 21 Nov 2008 10:30:33 -0800
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