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Article #320Re: Reader 9 causes BSOD on Windows XP Pro
From: Emily_Waters
Date: Wed, 18 Mar 2009 18:56
Date: Wed, 18 Mar 2009 18:56
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1255 bytes
Ok, I was finally able to get the information. Here is what the BSOD says: Stop: 0x0000007E (0xC0000005, 0xBFC34800, 0x9E30D50C, 0x9E30D208) ati3duag.dll - address BFC34800 base at BFB2E000, Datestamp 46eb3954 I updated the video, audio, and chipset drivers. I have noticed that this only happens when you open a pdf file, close the file while keeping Adobe Reader open, then selecting "File, open, and then the file". As soon as I click on ok, the computer shuts down and the preceding message is shown. It only shows up if I turn off the auto-reboot after BSOD, otherwise the shutdown is too quick to see anything.
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X-Google-Thread: 10273d,1fceb634fe69c72b X-Google-Attributes: gid10273d,domainid0,public,usenet X-Google-Language: ENGLISH,ASCII-7-bit From: Emily_Waters@adobeforums.com Path: arc1-ca.pugleaf.net!g2news2.google.com!news1.google.com!news.glorb.com!news2.glorb.com!newsfeed.news2me.com!newshub.sdsu.edu!webcrossing Newsgroups: adobe.reader Subject: Re: Reader 9 causes BSOD on Windows XP Pro Message-ID: <59b8313a.4@webcrossing.la2eafNXanI> Date: Wed, 18 Mar 2009 11:56:50 -0700 References: <59b8313a.-1@webcrossing.la2eafNXanI> Lines: 12 MIME-Version: 1.0 Content-Type: text/plain; charset="ISO-8859-1" Content-Transfer-Encoding: 8bit