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Article #3422

Re: AdbeRdr812_en_us.msi

#3422
From: carol_dibenedetto
Date: Tue, 18 Nov 2008 18:33
32 lines
1825 bytes
Hi Pat,

I have followed all above suggestions. I am still unable to uninstall 8.1.2 and unable to install 9.0. I have Windows XP. Please advise, thank you.
Here are the variety of error messages I have received to date:

---

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package
AdbeRdr812_en_US.msi
in the box below.

Use source:
< choices of 2 different paths, one is Documents & Settings, the other is Program Files >

Error message from Windows Installer

!

The path C:\Documents and Settings\Owner\LocalSettings\Application Data\Adobe\Updater5\Install\reader8rdr-en_US\AdbeRdr812_en_US.msi
cannot be found. Verify that you have access to this location and try again, or try to find the installation package AdbeRdr812_en_US.msi in a folder from which you can install the product AdobeReader 8.1.2.

---

Adobe Reader 9 Installer Information:

Error 1714. The older version of Adobe Reader 9 cannot be removed. Contact your technical support group.

----

Searched C drive for AdbeRdr812_en_US.msi : "Search is complete. There are no results to display".
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From: carol_dibenedetto@adobeforums.com
Newsgroups: adobe.reader
Subject: Re: AdbeRdr812_en_us.msi
Message-ID: <59b69ca5.10@webcrossing.la2eafNXanI>
Date: Tue, 18 Nov 2008 10:33:34 -0800
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