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Article #360

Adobe Reader 9.x crashes when opening some pdf files that work fine with Adobe Reader 8.x

#360
From: MrBrian
Date: Tue, 17 Mar 2009 06:15
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Adobe Reader 9 crashes when opening approximately 10% to 20% of the pdfs in my collection. The remaining 80% to 90% work without problems. The pdfs are launched by double-clicking the pdf file from Windows Explorer. The crashes occur with both v9.0 and v9.1. The pdfs that crash in v9.x work fine in older versions of Adobe Reader, such as v8.1.3. Furthermore, this behavior also occurs on all 3 virtual machine hosted on the same physical machine, with default Adobe Reader settings, for both v9.0 and v9.1. The virtual machines have little running in memory except standard Windows executables - i.e. they are fairly pristine. The operating systems for the virtual machines are XP SP3, XP SP2, and Windows Server 2003.

Error message info in all cases:
app=acrord32.exe
app version=9.1.0.163
module=jp2klib.dll
module version=2.0.0.2579
offset=0003277d

Operating system for real computer: XP SP3
CPU: 1333 MHz Athlon single core
RAM: 1 GB

To sum up, this problem happens on both a real computer running XP SP3, and also on all 3 virtual machines hosted on the same physical computer. I tried changing the Reader setting to not use hardware rendering, to no avail. I also tried various Data Execution Prevention settings in Windows, to no avail. All operating systems, the real and virtual ones, do not have problems with other programs that I use. I also tried a second machine with Adobe Reader v9.1 and the same exact problem pdfs, and had no issues. Thus, the problem happens on only one of the computers, but on the real and 3 virtual operating systems on that machine. There were no errors reported during any of the Reader installations. The virtual machines had no prior versions of Reader prior to Reader installation.
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From: MrBrian@adobeforums.com
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Newsgroups: adobe.reader
Subject: Adobe Reader 9.x crashes when opening some
 pdf files that work fine with Adobe Reader 8.x
Message-ID: <59b83abc.-1@webcrossing.la2eafNXanI>
Date: Mon, 16 Mar 2009 23:15:20 -0700
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