Re: Adobe Reader 9 overwrites shared review xml file on comment server

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Article #3660

#3660

From: Cindy_Overland
Date: Fri, 07 Nov 2008 23:19

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We are having problems with comments being deleted from shared reviews.

Original situation: Acrobat 8 pro to create the review, Reader 8 to comment on a network server. No problems for months.

Then: some users upgrade to Reader 9 and Acrobat 9. Suddenly comments are being lost, sometimes with a notice of "X# comment deletions were published", sometimes not.

Solution 1: Upgrade everyone to Reader 9 and Acrobat 9. Problem persists.

Solution 2: move shared reviews to a non-Novell network location. Problem persists.

Our tech department doesn't know what to do. I'm clueless as well, but thinking maybe the fact that half our staff are still running Windows 2000 might be causing some conflict? Adobe tech support has been most unhelpful. If only we could revert to Acrobat 8....

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From: Cindy_Overland@adobeforums.com
Newsgroups: adobe.reader
Subject: Re: Adobe Reader 9 overwrites shared review
 xml file on comment server
Message-ID: <59b649da.6@webcrossing.la2eafNXanI>
Date: Fri, 7 Nov 2008 15:19:16 -0800
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