Re: Can't print: "Before you can perform print-related tasks such as page setup or printing a document,

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Article #378

#378

From: Christy_Brunken
Date: Tue, 17 Mar 2009 16:13

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I have a problem similar to those posted here, with one difference. With my printers newly installed, regardless of which one is selected as the default, when I try to print from Adobe Reader I receive the error message we're talking about : "Before you can perform a print related task...."

Here's the fun part.

If I click OK on the message, ALL MY PRINTERS GET DELETED and, I get the windows message that "Spooler subsystem app has encountered a problem and needs to close"! If instead of clicking OK I switch to Task Manager and end Adobe, I'm fine and can print from other programs.

I can "reset" the problem by deleting the files in C:\Windows\System32\Spool\Printers and C:\Windows\System32\Spool\Drivers\w32x86, restarting the machine, and deleting then reinstalling the printers (which show up again after the restart).

BUT, if I try to print from Adobe Reader again, I get the same cycle of problems.

I am running Windows Vista and Adobe Reader 8.1

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Subject: Re: Can't print: "Before you can perform print-related tasks such as page setup or printing a document, 
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Date: Tue, 17 Mar 2009 09:13:42 -0700
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