🚀 go-pugleaf

I called Adobe again today to enquire on the status of my support case for this. It was raised 3 months ago on Saturday.

After 20 minutes on hold, here's how the conversation went after I gave him the case number:

"Oh, this is an old case."

- "Yup"

"Uh, it seems to have been closed for some reason."

- "OK, that's interesting as I specifically agreed with the last guy it would not be closed until a fix was available."

"... the person who closed it does not work here any more."

GREAT.

I then spent the next 10 minutes explaining to this poor guy (who was clearly not near the support level dealing with this kind of problem) why the workarounds that had been previously suggested were completely unsuitable for enterprise implementation. He admitted all he could do is pass that feedback back up as he had no further information. He said he would get back to me ASAP.

I'll keep you posted.