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Article #465

Re: IE7 problem after update to 9.1

#465
From: Frustrated_TechDude
Date: Thu, 19 Mar 2009 17:26
27 lines
2362 bytes
I can confirm that this is definitely 100% a problem with the Adobe PDF Link Helper which is a Browser Helper Object. The error problem occurs even after completely uninstalling Adobe Reader 9.1 and then reinstalling it.
Every time I close my Internet Explorer (Version: 7.0.5730.11) web browser I get the following pop up error:

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

Clicking on the data error report link shows:
AppName: iexplore.exe AppVer: 7.0.6000.16791 ModName: unknown
ModVer: 0.0.0.0 Offset: 02167c81

Event Viewer has this Application Event ID: 1000
Faulting application iexplore.exe, version 7.0.6000.16791, faulting module unknown, version 0.0.0.0, fault address 0x02167c81.

File Location:
C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

Registry keys and dependent keys (found by searching for AcroIEHelperShim):
18DF081C-E8AD-4283-A596-FA578C2EBDC3
77AB4812-5411-4EA9-8437-77AD0F230302
2991F100-D9C3-4243-82A2-A718747FC0CF
00020424-0000-0000-C000-000000000046
FDA6EEC2-325B-4E8A-A8C7-1C75DFBE72D5

It seems the only way to fix this problem is to disable the Adobe PDF Link Helper Browser Helper Object in Internet Explorer.
This can be done by choosing Tools-->Internet Options-->Programs tab-->Manage add-ons button-->Click on Adobe PDF Link Helper-->Disable-->OK.

I would hope Adobe will be addressing this important issue and provide a fix soon! I am a software developer myself and wasted too much time on figuring out this problem. I wonder how frustrated non-computer savvy users are when they experience these IE shutdown problems due to this.
I am guessing this bug was introduced due to the rush to get the latest security update implemented.
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From: Frustrated_TechDude@adobeforums.com
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Newsgroups: adobe.reader
Subject: Re: IE7 problem after update to 9.1
Message-ID: <59b830e5.6@webcrossing.la2eafNXanI>
Date: Thu, 19 Mar 2009 10:26:02 -0700
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