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Article #4739

Print progress bar slow in Reader 8 and 9

#4739
From: mwooten
Date: Fri, 26 Sep 2008 16:43
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We have several users who recently began having issues with printing to our Xerox network printers with Reader 8. This is happening with even one-page documents... the print dialog box will appear fine, but after clicking print, it sits at the progress bar and the program seems to hang for a minute + until it's done. Some of the things I've tried include:

-rebooted printer
-ran all windows updates
-upgraded to adobe 9
-tried several different print drivers (pcl, ps and global)
-tried all suggestions from knowledge base article:

 <http://kb.adobe.com/selfservice/viewContent.do?externalId=333091&sliceId=1>

-toggled all options in advanced print options > font resource policy
-tested on several different machines, same issue
-tested with different printers, same issue

On one machine, I uninstalled Reader 8 and tried version 7, which seemed to work much better.

I was told this is just a bug related to an update in the newer versions that may be conflicting with our Xerox printer drivers.

I'm not sure if I want to revert everyone back to version 7, so if anyone has any other suggestions... it would be much appreciated!

Thanks
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From: mwooten@adobeforums.com
Newsgroups: adobe.reader
Subject: Print progress bar slow in Reader 8 and 9
Message-ID: <59b697fc.-1@webcrossing.la2eafNXanI>
Date: Fri, 26 Sep 2008 09:43:30 -0700
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