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Article #475

Re: Adobe Reader 9.x crashes when opening some pdf files that work fine with Adobe Reader 8.x

#475
From: MrBrian
Date: Fri, 20 Mar 2009 04:02
159 lines
5167 bytes
I did further testing of 10 single page pdf files which I created from a single book. All 5 pdf files with images crashed in Reader v9.1. 0 of the 5 pdf files without images crashed in Reader v9.1. Reader v8.1.4 crashes on none of the 10 pdfs. Note that the crash always occurs in jp2klib.dll, which according to the file property description is 'JPEG2000 Core Library', which deals with images. So it seems the issue is in Adobe's jp2klib.dll, in combination with the hardware/software that I have. I used Microsoft's DirectX Diagnostic Tool to test DirectX, including visual tests of DirectDraw and Direct3D - everything worked as expected with no issues detected.

Some information about my hardware:
Display drivers=Nvidia v84.21
Video card=GeForce FX 5200 with 128 MB RAM
CPU=AMD Athlon (single core)
System RAM=1024 MB in 3 DIMMs

Further information about my hardware: (from the program System Information for Windows)

Motherboard:
Manufacturer=ASUSTeK Computer INC.
Model=<A7V133>
Version=REV 1.xx
Chipset Vendor=VIA Technologies Inc
Chipset Model=VT8363/5 KT133/KM133 System Controller
South Bridge=82C686B PCI to ISA Bridge
CPU=AMD Athlon
Cpu Socket=Slot A / Socket A [SOCKET A]
System Slots=5 PCI, 1 AGP
OnBoard devices=<unknown> (Disabled) Promise PDC20265

Memory Summary:
Location=System board or motherboard
Maximum Capacity=1536 MBytes
Memory Slots=3
Error Correction=None
Use=System memory

CPU Info:
Number of CPU(s)=One Physical Processor / One Core / One Logical Processor
Vendor=AuthenticAMD
CPU Full Name=AMD Athlon
CPU Name=AMD Athlon(tm) Processor
CPU Code Name=Thunderbird
Technology=0.18�
Platform Name=Slot A / Socket A
Type=Original OEM processor
FSB Mode=DDR
Type ID=0
CPU Clock=1323.68
L2 Cache Speed=1323.68 MHz
L2 Cache Speed=Full
CPU Family / Model / Stepping=6 / 4 / 4
L1 I-Cache=64 KB
L1 D-Cache=64 KB
L2 Cache=256 KB
RDMSR=00000000 00000000 00000000 00000000
MMX=Yes
MMX+=Yes
SSE=No
SSE2=No
SSE3=No
SSE4A=No
3DNow!=Yes
3DNow!+=Yes
DualCore=No
HyperThreading=No
AMD64=No
NX=No
VT=No
PowerNow!=No
LongHaul=No
LongRun=No
Architecture=x86

Video:
AdapterCompatibility=NVIDIA
AdapterDACType=Integrated RAMDAC
AdapterRAM=128 MBytes
Availability=3
Caption=NVIDIA GeForce FX 5200
ConfigManagerErrorCode=0
ConfigManagerUserConfig=false
CurrentBitsPerPixel=32
CurrentHorizontalResolution=1280
CurrentNumberOfColors=4294967296
CurrentNumberOfColumns=0
CurrentNumberOfRows=0
CurrentRefreshRate=60
CurrentScanMode=4
CurrentVerticalResolution=1024
Description=NVIDIA GeForce FX 5200
DeviceID=VideoController1
DeviceSpecificPens=-1
DriverDate=20060309212900.000000-000
DriverVersion=6.14.10.8421
InfFilename=oem6.inf
InfSection=nv4_NV3x
InstalledDisplayDrivers=nv4_disp.dll
MaxRefreshRate=75
MinRefreshRate=60
Monochrome=false
Name=NVIDIA GeForce FX 5200
NumberOfColorPlanes=1
PNPDeviceID=PCI\VEN_10DEDEV_0322SUBSYS_91101462REV_A1\49AEDED500008
Status=OK
VideoArchitecture=5
VideoMemoryType=2
VideoModeDescription=1280 x 1024 x 4294967296 colors
VideoProcessor=GeForce FX 5200
BitsPerPel=32
DeviceName=NVIDIA GeForce FX 5200
DisplayFlags=0
DisplayFrequency=60
LogPixels=96
PelsHeight=1024
PelsWidth=1280
SettingID=NVIDIA GeForce FX 5200
SpecificationVersion=1025
BitsPerPixel=32
ColorPlanes=1
DeviceEntriesInAColorTable=-1
HorizontalResolution=1280
RefreshRate=60
VerticalResolution=1024
VideoMode=1280 by 1024 pixels, True Color, 60 Hertz
Video Bios Version=Version 4.34.20.22.00
Video Bios Date=04/28/03
Name=GeForce FX 5200
Chip Type=GeForce FX 5200
DAC Type=Integrated RAMDAC
Memory=128 MBytes

BIOS:
BIOS Version=ASUS - 30303031, Award Medallion BIOS v6.0, Award Plug and Play BIOS Extension v1.0A, Award Modular BIOS v6.0
BIOS Date=04/23/02
BIOS Web Page=http://www.award.com
BIOS Vendor=Award Software, Inc.
Version=ASUS A7V-133 ACPI BIOS Revision 1009
Release=04/23/2002
BIOS Size=256 KB

Memory:
Location=System board or motherboard
Maximum Capacity=1536 MBytes
Memory Slots=3
Error Correction=None
Use=System memory
Maximum Memory Module Size=1024 MBytes
Device Set=DIMM 1
Device Locator=DIMM 1
Capacity=256 MBytes
Memory Type=Synchronous DRAM
Data Width=64 bits
Form Factor=DIMM
Total Width=72 bits
Device Locator=DIMM 2
Capacity=256 MBytes
Memory Type=Synchronous DRAM
Data Width=64 bits
Form Factor=DIMM
Total Width=72 bits
Device Locator=DIMM 3
Capacity=512 MBytes
Memory Type=Synchronous DRAM
Data Width=64 bits
Form Factor=DIMM
Total Width=72 bits
Technical Details
Message-ID: <59b83abc.5@webcrossing.la2eafNXanI>
Path: arc1-ca.pugleaf.net!g2news2.google.com!news1.google.com!newshub.sdsu.edu!webcrossing
References: <59b83abc.-1@webcrossing.la2eafNXanI>

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From: MrBrian@adobeforums.com
Path: arc1-ca.pugleaf.net!g2news2.google.com!news1.google.com!newshub.sdsu.edu!webcrossing
Newsgroups: adobe.reader
Subject: Re: Adobe Reader 9.x crashes when opening
 some pdf files that work fine with Adobe Reader 8.x
Message-ID: <59b83abc.5@webcrossing.la2eafNXanI>
Date: Thu, 19 Mar 2009 21:02:12 -0700
References: <59b83abc.-1@webcrossing.la2eafNXanI>
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