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Article #5103

Re: Adobe Reader 9 won't install

#5103
From: Ronald_Magnan
Date: Wed, 17 Sep 2008 20:40
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Dear Billie; At the top of this thread it says: Solutions, Products,Support , etc....Click on support...On my computer the next page loads verrrry sloooowly...Be patient...After that page loads you will see a list (including logos) of Adobe products for help on....Click on Adobe Reader...Wait for the page to load....You will then see a "Search" box...Type in "Error 1714" & wait...The next page will be headlined "Knowledge Base Search Results" Scroll down til you see the 3 "Best Bets" in a shaded box...Highlite & click on the center one...Starts off with "Error ,The installation source for this product is not available...."...The next page says "Tech Note"...Scroll down to "Solution #4...There you will find a link to MS Windows Installer Cleanup Utility...I'm assumeing you have Windows XP or a similiar OS...If not I've done a lot of research & typeing for naught...If you do, copy and/or print the instructions in Solution #4 & download the Utility ( It's FREE ) & run it...That should clear out any remnants of older Adobe...Then , I suggest you use the link I mentioned in my previous post & retry to install Adobe Reader 9...Unless you have a lot of computer savy , I do not reccomend you use any other solution shown...Solution #4 is safe & will NOT cause any harm...Please let me know if this helps you....Best regards...Ron.M
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From: Ronald_Magnan@adobeforums.com
Newsgroups: adobe.reader
Subject: Re: Adobe Reader 9 won't install
Message-ID: <59b5b178.109@webcrossing.la2eafNXanI>
Date: Wed, 17 Sep 2008 13:40:46 -0700
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