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Article #5510

Installation Problems with v9

#5510
From: Marilyn_Greenberg
Date: Wed, 20 Aug 2008 16:47
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I originally tried to install the Acrobat 9.0 Prof but had problems with
that also. It kept telling me that I needed to verify the original serial
number for the upgrade, but I've never had the full acrobat on this
laptop. So I decided that perhaps the reader was interfering and
uninstalled it. Not only did it still not let me install the full Acrobat,
now I can't get the reader to install.

The download gets 50% through and stops. A screen comes up asking to
Please choose the extraction location and shows
c:\users\myname\local\reader\setup files\

I click ok, but nothing happens. I've tried browsing for other places to
extract, but still nothing happens.

Someone in one of the forums mentioned using Microsoft Windows Installer,
but Microsoft says not to use this if you are using Office 2007.

My laptop has Vista and Office 2007.

Marilyn
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From: Marilyn_Greenberg@adobeforums.com
Newsgroups: adobe.reader
Subject: Installation Problems with v9
Message-ID: <59b63884.-1@webcrossing.la2eafNXanI>
Date: Wed, 20 Aug 2008 09:47:21 -0700
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