I don't understand

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Article #5798

#5798

From: Leigh_Ann_Harvey
Date: Wed, 13 Aug 2008 04:00

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When I had problems downloading and installing Flash, I had no problem getting help from Adobe. I'm now having problems with Reader 9 (the 99.9% problem a lot of people are having) and I've opened cases twice. Both times I've been told that there is no support for that product and the case was withdrawn. Why would they offer support for one free program but not another? Why don't they fix the problem? And why do you have to install a Beta version of a program along with it? I don't any Beta versions on my computer. Luckily I was able to install an older version of Reader. This is really annoying.

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From: Leigh_Ann_Harvey@adobeforums.com
Newsgroups: adobe.reader
Subject: I don't understand
Message-ID: <59b62676.-1@webcrossing.la2eafNXanI>
Date: Tue, 12 Aug 2008 21:00:15 -0700
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