🚀 go-pugleaf

Leigh Ann,

Adobe offers these forums as alternative the official support. When you 
said you have had no problems getting support for downloading and 
installing Flash, do you mean Adobe Flash (a commercial product, 
eligible for free tech support for installation problems of current 
versions) or Adobe Flash Player (a free program offered with no official 
tech support)? Assuming you mean the latter, it could be that you 
happened to hit upon a tech support person that took pity on you and 
offered support against official Adobe policy. Adobe Reader and Flash 
Player are installed on a majority of web connected computers. The cost 
of free technical support for a user base of this size would be 
prohibitive. In fact, I have read that Flash Player has a penetration 
rate of 99%. How can any company offer free support for so many users?

In any case, I am sorry you are having problem installing Reader 9. If 
you give us the OS of your computer and the method of download and 
installation, perhaps we can help.

Mike