Reader 9 causes BSOD on Windows XP Pro

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#599

From: Emily_Waters
Date: Thu, 12 Mar 2009 14:07

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We have a few systems here that are having real problems with Adobe Reader 9. When the users attempt to open a .pdf file, they get a BSOD, and the system reboots. Once the system comes back up, they are able to open the offending file with no problems.

Here are details of our systems:
Dell Optiplex 755
Windows XP Pro SP3
2GB Ram
32 Bit OS

I have found this occurs most often when opening pdf's that were created with earlier versions.

I'm sure I have left out some vital piece of information, so if you need clarification on something, please ask. Any suggestions would be greatly appreciated!

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Subject: Reader 9 causes BSOD on Windows XP Pro
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Date: Thu, 12 Mar 2009 07:07:10 -0700
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