🚀 go-pugleaf

Adobe emailed me yesterday suggesting I change the registry keys, still not realising that the settings were Group Policy controlled, and therefore if I wanted to change the AppData folder I would have done so already.

I'd considered mapping a drive letter as designingpatrick suggested, but I don't consider changing Group Policy for 1500 users just to accommodate Adobe's buggy code a particularly appealing solution, so have decided to hold off the roll-out until Adobe fix it. I told Adobe the same and asked for an ETA on a proper fix, and can you believe that this is what I got in response?

      We are not able to give you any date about this issue but the engineers
      are working on it and this issue will probablty (sic) be solved with updates
      of Acrobat 9.





      I will close your Case




Close my case?! You can imagine the prompt and firm reply that elicited. I run a helpdesk. We don't close cases until they are actually fixed. This has never seemed like a bad approach to me. Your thoughts?