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Article #6238

Re: adobe.com folder opens on reboot

#6238
From: Angie_G
Date: Mon, 28 Jul 2008 18:32
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What kept opening on startup was a file folder named "adobe.com", and one of the files inside was the program "adobe.com.exe" all of which were installed when I downloaded and installed Adobe Reader version 9.

I was very concerned about the unusually named adobe.com.exe program, but anti-viral software saw nothing wrong with it.

Fortunately, I did find a way to solve my problem, though it wasn't an intuitive thing in any way. In short, I checked my registry using REGEDIT. I figured some bad reference must be somewhere in one of the RUN calls.

I had had previous installations of Adobe Reader versions 7 and 8, and had successfully removed both via the add/remove program function. Also, before I switched it to a different computer, I'd had the full Adobe Acrobat Version 7 on this machine, but had removed it several months earlier using the uninstall. All uninstalls reported themselves as successful, and before loading the new reader version 9, no file folder named adobe.com existed and there was no error message indicating any missing folder. After install (and after twice oding the complete uninstall and reinstall) of reader version 9, the folder always opened on startup if Reader version 9 was installed, and never opened on startup when Reader version 9 had been removed.

Although the update manager from Acrobat 7
c:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager
had been deleted from the computer and from the Recycle Bin, I found, using REGEDIT, that there was a reference to this under
HKLM\SOFTWARE\Microsoft Windows\Current Version\Run
and when I deleted that reference from the registry, my problem was solved.

Have no idea whether this will work for anyone else with the issue, but sure did for me.
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Message-ID: <59b5f3e5.4@webcrossing.la2eafNXanI>
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References: <59b5f3e5.-1@webcrossing.la2eafNXanI>

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From: Angie_G@adobeforums.com
Newsgroups: adobe.reader
Subject: Re: adobe.com folder opens on reboot
Message-ID: <59b5f3e5.4@webcrossing.la2eafNXanI>
Date: Mon, 28 Jul 2008 11:32:24 -0700
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