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Article #6344

Re: Reader 9 won't open PDF from web browser

#6344
From: Steve_Parshley
Date: Sat, 26 Jul 2008 00:39
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I have a Sony VAIO with VISTA and experienced what others describe.

As soon as I updated to Adobe Reader Version 9, I started receiving the exact error message Mary Smith described: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again."

This condition disrupted my work with LiveCycle Designer on forms I had been creating. Every time I clicked on a PDF in LiveCycle, the error appeared and my LiveCycle Designer program would report it had to shut down.

The solution: what everyone else has described. Uninstall Reader v9.0 and download/install Reader v8.1.2.

Recommendation: until Adobe fixes this condition definitively, avoid Reader v9.0. From the posts here, this is clearly an issue not worth the hassles. It's probably easiest to just downgrade to v8.1.2 and get on with your work.
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From: Steve_Parshley@adobeforums.com
Newsgroups: adobe.reader
Subject: Re: Reader 9 won't open PDF from web browser
Message-ID: <59b5b772.30@webcrossing.la2eafNXanI>
Date: Fri, 25 Jul 2008 17:39:21 -0700
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