🚀 go-pugleaf

I'm seeing the same problem with the full version of Adobe Acrobat 9.0 Professional, in what seems to be the same setup, only XP clients as well as Vista are affected.

The exact error messages I'm getting are:

      Microsoft Visual C++ Debug Library





      Runtime Error!





      Program: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe





      The application has requested the Runtime to terminate it in an usual
      way. Please contact the application's support team for more information.




and when viewing PDF files in Internet Explorer:

      Microsoft Visual C++ Debug Library





      Debug Error!





      Program: C:\Program Files\Internet Explorer\iexplore.exe





      abnormal program termination





      (Press Retry to debug the application)




My Domain Admin account is not affected, even when I assigned it a roaming profile temporarily. Curiously, I tried adding an affected user to the local Administrators group and this had no effect - the user still experienced crashes.

The same user logging onto one of our laptops (which are set to use local profiles even for domain users) does NOT experience crashes.

I've managed to generate a crash dump for this and from reading through the stack trace it appears the problem stems from the PDFLTerm() function in AdobePDFL.dll

      ntdll!KiFastSystemCallRet ntdll!ZwWaitForMultipleObjects+0xc kernel32!WaitForMultipleObjectsEx+0x11d
      kernel32!WaitForMultipleObjects+0x18 kernel32!WerpReportFaultInternal+0x16d
      kernel32!WerpReportFault+0x70 kernel32!UnhandledExceptionFilter+0x1b5
      msvcr80!abort+0xeb msvcr80!terminate+0x4d WARNING: Stack unwind information
      not available. Following frames >may be wrong. Acrobat+0x422e ntdll!__RtlUserThreadStart+0x6f
      ntdll!_EH4_CallFilterFunc+0x12 ntdll!_except_handler4+0x8e ntdll!ExecuteHandler2+0x26
      ntdll!ExecuteHandler+0x24 ntdll!KiUserExceptionDispatcher+0xf kernel32!RaiseException+0x58
      msvcr80!_CxxThrowException+0x46 Acrobat_69630000!DllCanUnloadNow+0x68e27
      Acrobat_69630000!PDFLTerm+0x645ce Acrobat_69630000!DllCanUnloadNow+0x663df
      msvcr80!_NLG_Return




What more can I say? We've just bought a site licence for Acrobat so at least I should be able to kick up a fuss, unlike anyone using Reader...