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Article #6764Re: Reader 9.0 AcroRd32.exe caused Microsoft Visual C++ Runtime Library error
From: CH!
Date: Wed, 16 Jul 2008 14:18
Date: Wed, 16 Jul 2008 14:18
66 lines
7248 bytes
7248 bytes
Hey All, Same problem here, seems to be directly related to folder redirection.... Tried filing this as a bug, but they don't allow more than 2000 characters.... my trace files are way bigger than that.... I'm going to file a bug and link them to this thread as I'm going to put some of my trace info in here. This has been tested on multiple machines, with multiple users. It does not occur for users without folder re-direction. In our tests, XP doesn't have the problem with Roaming Profiles, but Vista and folder redirections does. Steps to re-produce (Vista): Set the following policy settings (GPMC/Local Sec Policy) with adjustments for server, etc. User Configuration (Enabled)hide Policieshide Windows Settingshide Folder Redirectionhide AppData(Roaming)hide Setting: Advanced (Specify locations for various user groups)hide Group Path my_group_here \\server\users\dept\%USERNAME%\AppData\Roaming Optionshide Grant user exclusive rights to AppData(Roaming) Disabled Move the contents of AppData(Roaming) to the new location Disabled Also apply redirection policy to Windows 2000, Windows 2000 server, Windows XP, and Windows Server 2003 operating systems Disabled Policy Removal Behavior Leave contents 2) Install Acrobat Reader 9. 3) Launch without admin priviliges When debugging with ProcessMon (Sysinternals) on Vista SP1 x64 I see it calls \device\mup and then a createfile at the root of C:\ which fails with access denied (as it should in vista), and then the program calls the Windows Error Reporting. This is lines 9378 to lines 9406 in the processmon trace, sanitized. 342417 01:10.7 AcroRd32.exe 460 CloseFile \\server\users\dept\username\AppData\Roaming\Adobe\Acrobat\9.0 SUCCESS 342419 01:10.7 AcroRd32.exe 460 SetEAFile C:\Windows\CSC\v2.0.6\namespace\server\users\dept\username\AppData\Roaming\Adobe\Acrobat\9.0 SUCCESS 342420 01:10.7 AcroRd32.exe 460 ReadFile C:\Windows\CSC\v2.0.6\pq SUCCESS Offset: 269,632, Length: 208 342421 01:10.7 AcroRd32.exe 460 WriteFile C:\Windows\CSC\v2.0.6\pq SUCCESS Offset: 269,632, Length: 208 342422 01:10.7 AcroRd32.exe 460 CloseFile C:\Windows\CSC\v2.0.6\namespace\server\users\dept\username\AppData\Roaming\Adobe\Acrobat\9.0 SUCCESS 342424 01:10.7 AcroRd32.exe 460 CloseFile C:\Windows\CSC\v2.0.6\namespace\server\users\dept\username\AppData\Roaming\Adobe\Acrobat\9.0 SUCCESS 342426 01:10.7 AcroRd32.exe 460 CreateFile C:\ SUCCESS Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a 342427 01:10.7 AcroRd32.exe 460 CloseFile C:\ SUCCESS 342429 01:10.7 AcroRd32.exe 460 CreateFile \Device\Mup\ NAME INVALID Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a 342430 01:10.7 AcroRd32.exe 460 CreateFile C:\ SUCCESS Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a 342431 01:10.7 AcroRd32.exe 460 CloseFile C:\ SUCCESS 342433 01:10.7 AcroRd32.exe 460 CreateFile C:\ ACCESS DENIED Access: Read Data/List Directory, Synchronize, Disposition: Create, Options: Directory, Synchronous IO Non-Alert, Open Reparse Point, Attributes: N, ShareMode: Read, Write, AllocationSize: 0 342434 01:10.7 AcroRd32.exe 460 RegOpenKey HKU\S-1-5-21-1669273076-1836279104-1734353810-3328\Software\Adobe\Adobe Acrobat\9.0 SUCCESS Desired Access: Read 342435 01:10.7 AcroRd32.exe 460 RegQueryValue HKU\S-1-5-21-1669273076-1836279104-1734353810-3328\Software\Adobe\Adobe Acrobat\9.0\Crashlog NAME NOT FOUND Length: 144 342436 01:10.7 AcroRd32.exe 460 RegCloseKey HKU\S-1-5-21-1669273076-1836279104-1734353810-3328\Software\Adobe\Adobe Acrobat\9.0 SUCCESS 342437 01:10.7 AcroRd32.exe 460 QueryNameInformationFile C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe SUCCESS Name: \Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe 342438 01:10.7 AcroRd32.exe 460 RegOpenKey HKLM\Software\Wow6432Node\Microsoft\Windows\Windows Error Reporting\Escalation NAME NOT FOUND Desired Access: Read 342448 01:10.7 AcroRd32.exe 460 QueryOpen C:\Program Files (x86)\Adobe\Reader 9.0\Reader\imageres.dll FAST IO DISALLOWED 342449 01:10.7 AcroRd32.exe 460 CreateFile C:\Program Files (x86)\Adobe\Reader 9.0\Reader\imageres.dll NAME NOT FOUND Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a 342454 01:10.7 AcroRd32.exe 460 QueryOpen C:\Windows\SysWOW64\imageres.dll FAST IO DISALLOWED 342455 01:10.7 AcroRd32.exe 460 CreateFile C:\Windows\SysWOW64\imageres.dll SUCCESS Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a 342457 01:10.7 AcroRd32.exe 460 QueryBasicInformationFile C:\Windows\SysWOW64\imageres.dll SUCCESS CreationTime: 11/2/2006 6:16:57 AM, LastAccessTime: 11/2/2006 7:03:20 AM, LastWriteTime: 11/2/2006 3:39:37 AM, ChangeTime: 11/17/2006 11:11:23 AM, FileAttributes: A 342459 01:10.7 AcroRd32.exe 460 CloseFile C:\Windows\SysWOW64\imageres.dll SUCCESS 342464 01:10.7 AcroRd32.exe 460 CreateFile C:\Windows\SysWOW64\imageres.dll SUCCESS Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode: Read, Delete, AllocationSize: n/a 342466 01:10.7 AcroRd32.exe 460 QueryStandardInformationFile C:\Windows\SysWOW64\imageres.dll SUCCESS AllocationSize: 15,822,848, EndOfFile: 15,821,312, NumberOfLinks: 2, DeletePending: False, Directory: False 342470 01:10.7 AcroRd32.exe 460 CloseFile C:\Windows\SysWOW64\imageres.dll SUCCESS 342472 01:10.7 AcroRd32.exe 460 CreateFile C:\Windows\SysWOW64\en-US\imageres.dll.mui SUCCESS Access: Generic Read, Disposition: Open, Options: , Attributes: n/a, ShareMode: Read, Delete, AllocationSize: n/a 342474 01:10.7 AcroRd32.exe 460 QueryStandardInformationFile C:\Windows\SysWOW64\en-US\imageres.dll.mui SUCCESS AllocationSize: 12,288, EndOfFile: 12,288, NumberOfLinks: 2, DeletePending: False, Directory: False 345240 01:12.0 AcroRd32.exe 460 Thread Exit SUCCESS User Time: 0.0156001, Kernel Time: 0.0156001
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X-Google-Thread: 10273d,b29bacb6ee47c4d5 X-Google-Attributes: gid10273d,domainid0,public,usenet X-Google-Language: ENGLISH,ASCII-7-bit From: CH!@adobeforums.com Newsgroups: adobe.reader Subject: Re: Reader 9.0 AcroRd32.exe caused Microsoft Visual C++ Runtime Library error Message-ID: <59b5c482.7@webcrossing.la2eafNXanI> Date: Wed, 16 Jul 2008 07:18:16 -0700 References: <59b5c482.-1@webcrossing.la2eafNXanI> Lines: 65 MIME-Version: 1.0 Content-Type: text/plain; charset="ISO-8859-1" Content-Transfer-Encoding: 8bit Path: arc1-ca.pugleaf.net!g2news1.google.com!news1.google.com!news2.google.com!border1.nntp.dca.giganews.com!nntp.giganews.com!nx01.iad01.newshosting.com!newshosting.com!newsfeed.icl.net!newsfeed.fjserv.net!colt.net!feeder.news-service.com!feeder.visyn.net!news.svengo.de!news4us.nl!webcrossing X-Original-Lines: 127