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Article #6825

Re: Adobe Reader 9 won't install

#6825
From: Ted_Neubauer
Date: Tue, 15 Jul 2008 14:02
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For those of you have problems installing v9 after uninstalling a previous version - Check for and delete the following registry keys:

HKEY_CLASSES_ROOT\Installer\Products\{AdobeReaderProductGUID}

HKEY_CLASSES_ROOT\Installer\Features\{AdobeReaderProductGUID}

i.e. Reader 8.1.2 Product GUID is: 68AB67CA7DA73301B7448A2100000030.

To identify the {AdobeReaderProductGUID}:
* Open Regedit
* Browse to the locations above
* Highlight the ProductGUID list in the left pane (under Products & Features), then selecting one at a time look for the "ProductName" in the right pane
* Once you have POSITIVELY identified the proper keys - Delete them

If you are not comfortable editing the registry manually - you can try using the Windows Installer CleanUp Utility from Microsoft. CAUTION - using this utility with Office 2007 (and some other apps) installed may cause you to have to reinstall them.
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From: Ted_Neubauer@adobeforums.com
Newsgroups: adobe.reader
Subject: Re: Adobe Reader 9 won't install
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Date: Tue, 15 Jul 2008 07:02:40 -0700
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