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Article #6825Re: Adobe Reader 9 won't install
From: Ted_Neubauer
Date: Tue, 15 Jul 2008 14:02
Date: Tue, 15 Jul 2008 14:02
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For those of you have problems installing v9 after uninstalling a previous version - Check for and delete the following registry keys:
HKEY_CLASSES_ROOT\Installer\Products\{AdobeReaderProductGUID}
HKEY_CLASSES_ROOT\Installer\Features\{AdobeReaderProductGUID}
i.e. Reader 8.1.2 Product GUID is: 68AB67CA7DA73301B7448A2100000030.
To identify the {AdobeReaderProductGUID}:
* Open Regedit
* Browse to the locations above
* Highlight the ProductGUID list in the left pane (under Products & Features), then selecting one at a time look for the "ProductName" in the right pane
* Once you have POSITIVELY identified the proper keys - Delete them
If you are not comfortable editing the registry manually - you can try using the Windows Installer CleanUp Utility from Microsoft. CAUTION - using this utility with Office 2007 (and some other apps) installed may cause you to have to reinstall them.
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X-Google-Thread: 10273d,cfe7ce183a26b2f7 X-Google-Attributes: gid10273d,domainid0,public,usenet X-Google-Language: ENGLISH,ASCII-7-bit From: Ted_Neubauer@adobeforums.com Newsgroups: adobe.reader Subject: Re: Adobe Reader 9 won't install Message-ID: <59b5b178.24@webcrossing.la2eafNXanI> Date: Tue, 15 Jul 2008 07:02:40 -0700 References: <59b5b178.-1@webcrossing.la2eafNXanI> Lines: 16 MIME-Version: 1.0 Content-Type: text/plain; charset="ISO-8859-1" Content-Transfer-Encoding: 8bit Path: arc1-ca.pugleaf.net!g2news1.google.com!news2.google.com!news.glorb.com!feeder.erje.net!news4us.nl!webcrossing