🚀 go-pugleaf

One of the few issues with Acrobat 9 that is peeking above the radar is the C++ error when launching Acrobat 9. There are two things that seem to be resolving the issue. One is to uninstall, delete all Acrobat leftovers, and then reinstall. However the solution that seems to be fixing more cases is a new admin user. According to Scott Worthington several of his cases were caused by users not having the correct permissions. That is they were domain admins instead of local admins. The best way to create a new admin user in these cases is to use the "back door" approach of creating the new user thru Administrative Tools/Computer Management. In the Computer Management window right-click on Users under Local Users and Groups and from the context menu choose New User. Fill out the fields at the top of the window and then uncheck User must change password at next logon. After the new user is created right click on the new user name and choose Properties from the context menu. Go to the Member Of tab and click New then add Administrators to the list. Use the "Check Names" button to make sure the group name is correct.If it is correct it will become underlined. It needs to be capitalized and must have an "s" on the end. Click Apply and then OK.