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Article #7130

Re: Adobe Reader 8.0 fails to start

#7130
From: newsuser
Date: Mon, 19 Mar 2007 03:26
58 lines
4021 bytes
On Feb 28, 12:01 pm, Bob_Bolho...@adobeforums.com wrote:
> Even after trying most (all?) of the suggestions in this forum topic,AdobeReader 8.0 still does not launch on my PC. No errors - nothing.
>
> I finally found the solution - install Foxitwww.foxitsoftware.com/pdf/rd_intro.phpand use that as your PDF reader.
>
> Where is the officialAdoberesponse?


OK, here's what worked for me. I use win2k pro.:

I had Reader 6. I wanted the multi-page-per-page printing options that
I had seen in 7 (turns out my printer driver will actually do that
anyway. Oops). So I downloaded and installed 8. So far so good. Until
I tried to launch it. No go. Did some searching for an answer but
nothing. I backed off to 7.0.8 but still no go. Same response,
hourglass and then nothing.

I found this thread about it will start usng run-as as a different
user. Firstly, that worked for me (Good as it was 11pm and I needed my
PDF printed out for 8am the next day. Adobe, you suck). Now that, to
me, implies registry issues, likely in HKEY_CURRENT_USER. I fire up
regedit and delve into HKEY_CURRENT_USER/Software/Adobe and see the
Key for Adobe Reader 7.0.8. Having backed up HKEY_CURRENT_USER
beforehand, I attempt to delete that key. I get an error about being
unable to delete the key. Hmm, starting to look like a permissions
issue. regedit on win2k doesn't allow you to set permissions on
registry keys so I fire up regedt32. Go to the key again and get the
security permissions. Make sure to set full access for administrators
and to go to "advanced" and propagate those permissions to all child
objects. Then I delete the key. It goes away this time. (Thinking
about it, I probably didn't need to actually delete them). Then Start-
>Programs->Adobe Reader 7.0 and it fires up straight off.

So to sum up.

1)First point: If you barf your registry, it's your fault.
2)Start->Run regedt32
3)Go to the "HKEY_CURRENT_USER" window
4)Go to Software/Adobe
5)Click on "Acrobat Reader"
6)On the menu bar Security->Permissions
7)Give Full Control for Administrators (You may need to tweak this is
you are using a power user or restricted user or you may want to only
create permissions for the user)
8)Click on "Advanced" then check "Reset Permissions on all child
objects and enable propagation of inheritable permissions"
9)OK, OK
10)Delete the Acrobat Reader key (this may not be necessary, you can
try without but it will recreate they key as needed anyway).

So it just looks like Adobe set up some weird permissions on the
registry keys (likely of the user that installed it). This may be
because permissions work slightly differently in win2k and xp.
Probably the installer is doing some weird stuff.

Hope this might help some of you out there.

Rich
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From: newsuser@dicksonlife.com
Newsgroups: adobe.reader
Subject: Re: Adobe Reader 8.0 fails to start
Date: 18 Mar 2007 20:26:03 -0700
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