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Article #7417

Install v8 fails - Couldnt write to key ... \PersistantHandler

#7417
From: James_Button
Date: Wed, 21 Feb 2007 16:03
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During the install (using an Admin ID on an otherwise idle system) of reader v8 to replace v7.0.9 on XP Home, the install process reports (2 messages) that it couldnt write to 2 keys
 \Software\Classes\.pdf\PersistantHandler
and
 \Software\Classes\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\PersistantHandler

Selecting ignore allows the install to continue.

The entry name given is missing the primary location/hive? name, but the registry includes an entry
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\PersistantHandler with a similar entry to the one that reportedly couldnt be written.
and
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\PersistantHandler also with a similar entry to the one that reportedly couldnt be written.

Note the different case of the SOFTWARE portion of the key name.
What is the effect of the system failing to write the reuired values to those keys
What, if anything should I do to address these install failures

Regards

James Button
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From: James_Button@adobeforums.com
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Subject: Install v8 fails - Couldnt write to key ... \PersistantHandler
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Date: Wed, 21 Feb 2007 08:03:02 -0800
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