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Article #7663

Error 1714

#7663
From: Phil_Braen
Date: Sun, 18 Feb 2007 17:56
17 lines
1468 bytes
I think that I have a corrupted version of Adobe Reader. When I try to update the program to version 8 I get the following message:

Error 1714. The older version of Adobe Reader 8 cannot be removed. Contact your technical support group.

When I try to remove the application so that I can download it again and start over I get the following message:

This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.

When I browse to the Installer File to try to run setup again I get the following message:

Wrong OS or OS version for application.

I'm running Windows XP Service Pack 2 on a Compaq Presario S5300NX.

I want to remove the program and reistall it, but it seems like I'm missing some pieces. I'm stuck and need help.

Please contact me at braeniac@ca.rr.com if you can assist. Thanks.
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Message-ID: <3bc32db3.-1@webcrossing.la2eafNXanI>
Path: arc1-ca.pugleaf.net!g2news2.google.com!news2.google.com!news.germany.com!news.ecp.fr!news.stben.net!webcrossing

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From: Phil_Braen@adobeforums.com
Newsgroups: adobe.reader
Subject: Error 1714
Message-ID: <3bc32db3.-1@webcrossing.la2eafNXanI>
Date: Sun, 18 Feb 2007 09:56:47 -0800
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