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Article #7680

Adobe Updater fails to update Reader 8 on Vista/UAC/Re-directed MyDocuments

#7680
From: Nathan_Herring
Date: Tue, 13 Feb 2007 22:48
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I am using Windows Vista-64 Ultimate <http://www.microsoft.com/windows/products/windowsvista/editions/64bit.mspx> at work. My login account, a domain-account, is a Standard User <http://technet.microsoft.com/en-us/windowsvista/aa906022.aspx> rather than an Administrator for the purposes of UAC. I have MyDocuments redirection <http://technet2.microsoft.com/WindowsVista/en/library/fb3681b2-da39-4944-93ad-dd3b6e8ca4dc1033.mspx?mfr=true> enabled, so my entire "User" folder lives on a mounted share (Thus c:\Users\nathanh.000 is not where my Desktop lives, but rather in \\myfiles\storage\nathanh). The machine is a AMD Athalon dual-core system.

The problem I have seen on more than one occasion is Adobe Updater failing to update some certificate that Reader needs. I will get a notice in the dock stating that Adobe Updater is installing updates. If I click on it, I get the Adobe Updater download progress window with a dialog on top that states

"A file with the same name already exists in this location. Click Replace to overwrite the existing file, or click Change Location to specify a different download location." <Replace> <Change location...>

Clicking Replace causes it to download the rest of the way, but then, several minutes later, it will happen again. Clicking Change Location... doesn't seem to matter either. It will download to the new location, and then cycle as well. I tried moving it from its default location (\\myfiles\storage\nathanh\Documents\Update5) to the local cache version (c:\Users\nathanh.000\Documents\Update5), but it did not help at all. I tried moving the Adobe Updater directory in the Update5 directory out of the way, but the same occurred. The only thing in this folder is a directory named "reader8rdr-en_US" which has a file AUMProduct.cer. I tried adding that certificate to the machine's certificate cache as a possible workaround, but it did not affect this problem.

Has anyone else seen this and know how to fix it?

Thanks,
nh
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Subject: Adobe Updater fails to update Reader 8 on
 Vista/UAC/Re-directed MyDocuments
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Date: Tue, 13 Feb 2007 14:48:47 -0800
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