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Article #7706Re: Cannot install new version because can't uninstall old
From: Ed_Gaskill
Date: Wed, 14 Feb 2007 18:28
Date: Wed, 14 Feb 2007 18:28
17 lines
2287 bytes
2287 bytes
I am trying to install Reader 8. I have Windows XP SP2 and in the midst of the install it stops and gives me error 1714. It cannot uninstall AC76BA86-7AD7-EF45-47A7-7E8A45A00001. I am using the Adobe download site. It seems to me the solutions you have posted have no value. I remove all Adobe Acrobat Reader versions. I restart the computer. I run install and receive error 1714. I remove the the downloaded installer package and restart my machine. I re-download. I run install and receive error 1714. I run msicuu2.exe. I restart the machine. I run install. Error 1714. I remove all Adaobe programs. I remove the installer package. I restart the machine. I re-downloand. I run install. Error 1714. I go into regsitry and remove all references to Acrobat. I remove the installer package. I restart the machine. I re-download. I run install. Error 1714. I go into registry and remove AC76BA86-7AD7-EF45-47A7-7E8A45A00001. I remove the installer package. I restart the machine. I check registry for the presence of AC76BA86... It is not present. I re-download the installer package. I run install. Error 1714. Adobe sees a ghost (AC76BA86...) and it can't uninstall it. At this point I have no Adobe reader on my machine. I figure let's start from scratch and work my way up. I go back to Adobe and install 6.0 and then all of the 6.0 upgrades. When I get to Reader 7, error 1714 reappears. I would really like to hear about a solution that works. Adobe will not let me install any Reader beyond 6.06.
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X-Google-Thread: 10273d,8853a1b88d989199 X-Google-Attributes: gid10273d,public X-Google-Language: ENGLISH,ASCII-7-bit From: Ed_Gaskill@adobeforums.com Path: arc1-ca.pugleaf.net!g2news2.google.com!news4.google.com!news3.google.com!border1.nntp.dca.giganews.com!nntp.giganews.com!wns14feed!worldnet.att.net!208.48.142.85!newsfeed.news2me.com!newsfeed.icl.net!newsfeed.arcor.de!noris.net!news.buerger.net!news.isoc.lu!webcrossing Newsgroups: adobe.reader Subject: Re: Cannot install new version because can't uninstall old Message-ID: <3bc31fce.5@webcrossing.la2eafNXanI> Date: Wed, 14 Feb 2007 10:28:05 -0800 References: <3bc31fce.-1@webcrossing.la2eafNXanI> Lines: 33 MIME-Version: 1.0 Content-Type: text/plain; charset="ISO-8859-1" Content-Transfer-Encoding: 8bit