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Article #7753

Adobe Reader 8.0 crashing on both PowerPC and Intel Macs

#7753
From: David_Kristofferson
Date: Mon, 12 Feb 2007 19:50
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Is there a known issue with Adobe Reader 8 crashing? I have had a Mac Intel user report a problem which happens reproducibly on a Mac mini Intel. Open Acrobet Reader 8 and click on the "Check for updates" menu item. Down goes the app! She has the full version of Acrobat 7.0 Standard also installed on her Mac. Previously she had version 7.07 of the Reader installed. As I did not want to possible nuke shared prefs with Acrobat, I tried removing only the Reader 7 folder from under Applications before reinstalling Adobe 8, but this did not fix the problem. However I have another mac Intel MacBook Pro user who is not reporting problems, and he still has his version 7 of Reader installed. To complicate the picture further, this AM I am getting reports from a PowerBook G4 laptop user that his version of Reader 8 is also crashing. I also find the following unresolved thread on Google's newsgroups:

 <http://groups.google.com/group/adobe.reader/browse_thread/thread/11f4fc208db946f9/c8618d0a33c25779?lnk=st&q=Adobe+reader+8++Mac+OS+X&rnum=2#c8618d0a33c25779>

This is looking very suspicious..... Is this a known problem and is there a resolution for it?
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From: David_Kristofferson@adobeforums.com
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Subject: Adobe Reader 8.0 crashing on both PowerPC and Intel Macs
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Date: Mon, 12 Feb 2007 11:50:46 -0800
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