Acrobat 9.0 crashing on start up

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#807

From: John_Bastable
Date: Wed, 25 Feb 2009 13:11

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I have the installed Adobe Acrobat reader v9.0 for a second time but each time I start it up I get the following error.

The Error Message reads:
Acrobat Reader 9.0
Event Type: InPageError P1: c000009c P2: 00000003

When I clcik on the 'details' tab, it points to the following 2 files:
C:\DOCUME~1\johnb\LOCALS~1\Temp\WER7628.dir00\AcroRd32.exe.mdmp
C:\DOCUME~1\johnb\LOCALS~1\Temp\WER7628.dir00\appcompat.txt

My PC i running XP Professional Version 2002 SP3 on a Dell Latitude Dual core 1.83Ghz CPU with 1Gb RAM.

I am at a loss as to whether this is an error in Acrobat, or on my PC, and I do not know what steps to take to repair it.

Any advice would be greatly appreciated.

Thanks,
JB

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