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Article #958

Re: Adobe Reader 9 Has Updating Problem(s)?

#958
From: Bernard_Spaulding
Date: Thu, 19 Feb 2009 22:46
16 lines
5028 bytes
'Properties' of file 'Adobe_Updater.exe' in folder 'C:\Program Files\Common Files\Adobe\Updater6' shows it to be version '6.0.0.1452'. If it is executed from this location the following happens.

The 'Adobe Updater' dialog box (with activity progress bar) first displays text 'Checking for updates for Adobe Updater' and then (from within the same 'Adobe Updater' dialog box) subsequently is displayed the text 'Checking for updates for Adobe Reader 9'. Then a subsequent dialog box also named 'Adobe Updater' displays an activity progress bar, a 'Pause' button, a 'Download only when my Internet connection is idle' check box, and 'Minimize to Tray' and 'Cancel...' buttons. Then a subsequent third dialog box also named 'Adobe Updater' displays text 'Cannot overwrite C:\Documents and Settings\Administrator (Wkgp)\Local Settings\Application Data\Adobe\Updater6\Insta.... Delete the file and click Retry, or click Change Location and choose a different download location.' and 'Retry' and 'Change Location...' buttons.

The exact same response (outlined in the paragraph just above this one) occurs when 'Adobe Reader 9' is opened (started) by 1)desktop icon, 2)start pinned program icon, 3)start menu program icon, or 4)windows explorer program *.exe icon and then menu 'Help' and submenu 'Check for Updates...' are clicked. The second 'Adobe Updater' dialog box can never be accessed as it is immediately overwritten by the third 'Adobe Updater' dialog box. The third 'Adobe Updater' dialog box 'Retry' and 'Change Locations...' buttons can be clicked. When either button is clicked, the third and second (hidden behind third) dialog boxes are removed from a blank, black 'Adobe Reader 9' background screen, leaving just the blank, black background screen. So 'Adobe_Updater.exe' can be executed 5 different ways, yielding the responsed outlined in the paragraph just above this one.

There is another 'Adobe_Updater.exe' file (with same version number '6.0.0.1452') in folder 'C:\Documents and Settings\Administrator (Wkgp)\Local Setting\Application Data\Adobe\Updater6\Install\AdobeUpdater'.
When 'Adobe_Updater.exe' is executed from this location the following happens.

An 'Adobe Updater' dialog box is displayed with activity progress bar, text 'Checking for updates for Adobe Updater', and a 'Cancel' button. This dialog box is immediately replaced (without being able to click the 'Cancel' button) with another dialog box also named 'Adobe_Updater'. This dialog box displays text 'There are no updates at this time. Please note that some updates for the following products cannot be determined at this time: Adobe Updater' and 'Quit' and 'Preferences' buttons. When the 'Quit' button is clicked this dialog box is closed (not displayed). If the 'Preferences' button is clicked a dialog box named 'Adobe Updater Preferences' is displayed. This box allows one to check for updates automatically (or not), how often, and two additional option selection choices. It also allows one to choose which applications to update and to what file location the updates are downloaded to. The following are my settings: 1)'Automatically check for Adobe updates:' is checked, 2)'Every week' is chosen, 3)My download file location is folder 'C:\Documents and Settings\Administrator (Wkgp)\Local Settings\Application Data\Adobe\Udater6\Install'.

Don't know if this is pertinent, but my update file download location doesn't have the ending folder 'AdobeUpdater' after preceding folder 'Install'. The 'Install' folder contains only folder 'AutoUpdater' and nothing else. I'm expecting to see in it update data (file or folder) along with folder 'AutoUpdater', but then again my circumstance doesn't permit updating. Possibly this is the reason for no update file or folder in this location yet.

Executing 'Adobe_Updater.exe' from the folder 'C:\Documents and Settings\...\AdobeUpdater' is the only way presently to access the 'Adobe Updater Preferences' dialog box setting. Everything in quotes (i. e. - '...') is exactly the way they (dialog boxes, folders, files) are displayed. Also I have administrator priviledges, so this should not be the reason for not being to check for updates. There may not be any updates available for 'Adobe Reader 9', but at least a check for updates should be allowed and executed.

Maybe what's related in this follow-up message will lend a clue as to what is going on.
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Subject: Re: Adobe Reader 9 Has Updating Problem(s)?
Message-ID: <59b7f9dc.1@webcrossing.la2eafNXanI>
Date: Thu, 19 Feb 2009 14:46:37 -0800
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