"There is a problem With Adobe Acrobat/Reader. Please exit Adobe/Reader and try again"

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Article #9599

#9599

From: Bucky_Koehler
Date: Fri, 12 Jan 2007 00:33

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"There is a problem With Adobe Acrobat/Reader. Please exit Adobe/Reader and try again"

This error can occur when you use Internet Explorer to open a PDF in a browser with Adobe Acrobat 8 installed after using the Adobe Customization Wizard 8 to generate a Microsoft Transform (mst).

From my testing the setting that causes this issue is:

Default viewer for PDF files:
Make Acrobat the default viewer if both Acrobat and Reader are installed.

If only Acrobat Reader is installed you will see the described error message; the PDF will open after clicking Ok to the error.

To resolve this issue use the Adobe Customization Wizard 8 to change the setting "Make Acrobat the default viewer if both Acrobat and Reader are installed" to one of the other two options.

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From: Bucky_Koehler@adobeforums.com
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Subject: "There is a problem With Adobe Acrobat/Reader. Please exit Adobe/Reader and try again"
Message-ID: <3bc2d355.-1@webcrossing.la2eafNXanI>
Date: Thu, 11 Jan 2007 16:33:22 -0800
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