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Article #9928

BSOD with Adobe Reader 8.0?

#9928
From: IanRScott
Date: Mon, 08 Jan 2007 21:13
91 lines
3529 bytes
Has anybody experienced BSOD with v8.0 of the Adobe Reader.

I installed the new version on the reader on two machines recently -

On a desktop PC I received the following BSOD intermittently at the point of logging into either of the two user accounts:

0x000000f4 (0x00000003, 0x865c3358, 0x865c34cc, 0x805c7478)
0x000000f4 (0x00000003, 0x862c1978, 0x862c1aec, 0x805c7478)
0x000000f4 (0x00000003, 0x862bbda0, 0x862bbf14, 0x805c7478)
0x000000f4 (0x00000003, 0x861fba18, 0x861fbb8c, 0x805c7478)
0x000000f4 (0x00000003, 0x862c9870, 0x862c99e4, 0x805c7478)
0x000000f4 (0x00000003, 0x862e99b8, 0x862e9b2c, 0x805c7478)
0x000000f4 (0x00000003, 0x86351a68, 0x86351bdc, 0x805c7478)
0x000000f4 (0x00000003, 0x86261618, 0x8626178c, 0x805c7478)
0x000000f4 (0x00000003, 0x86179248, 0x861793bc, 0x805c7478)
0x000000f4 (0x00000003, 0x863f1da0, 0x863f1f14, 0x805c7478)
0x000000f4 (0x00000003, 0x862e2480, 0x862e25f4, 0x805c7478)

On a lesser used laptop I have received the following BSOD during power up:

0x000000f4 (0x00000003, 0x8667e648, 0x8667e7bc, 0x805c7478)

I have now removed Adobe Reader 8 from both machines and they are behaving themselves again.

Both machines are also running Norton Internet Security 2006.

Microsoft Windows XP Home Edition SP2
AMD Athlon 3200+, 1GB Memory

Output from one of the dump files:

C:\WINDOWS\Minidump>dumpchk mini010707-03.dmp
Loading dump file mini010707-03.dmp
----- 32 bit Kernel Mini Dump Analysis

DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 1b5d0040
PfnDataBase 810a6000
PsLoadedModuleList 805531a0
PsActiveProcessHead 80559258
MachineImageType 0000014c
NumberProcessors 00000001
BugCheckCode 000000f4
BugCheckParameter1 00000003
BugCheckParameter2 862e2480
BugCheckParameter3 862e25f4
BugCheckParameter4 805c7478
PaeEnabled 00000001
KdDebuggerDataBlock 80544ce0
MiniDumpFields 00000dff

TRIAGE_DUMP32:
ServicePackBuild 00000200
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 000024c8
ThreadOffset 00002728
CallStackOffset 00002980
SizeOfCallStack 00000be0
DriverListOffset 000037f0
DriverCount 00000093
StringPoolOffset 00006398
StringPoolSize 00001488
BrokenDriverOffset 00000000
TriageOptions 00000041
TopOfStack eea3e420
DebuggerDataOffset 00003560
DebuggerDataSize 00000290
DataBlocksOffset 00007820
DataBlocksCount 00000005

Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805531a0
Debug session time: Sun Jan 07 11:37:50 2007
System Uptime: 0 days 0:03:56
start end module name
804d7000 806cd280 nt Checksum: 001F632B Timestamp: Wed Mar 02 00:
34:37 2005 (42250A1D)

Unloaded modules:
b20ec000 b20f1000 Cdaudio.SYS Timestamp: unavailable (00000000)
f721a000 f721d000 Sfloppy.SYS Timestamp: unavailable (00000000)

Finished dump check
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Newsgroups: adobe.reader
Subject: BSOD with Adobe Reader 8.0?
Message-ID: <3bc2c969.-1@webcrossing.la2eafNXanI>
Date: Mon, 8 Jan 2007 13:13:26 -0800
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