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Article #9928BSOD with Adobe Reader 8.0?
From: IanRScott
Date: Mon, 08 Jan 2007 21:13
Date: Mon, 08 Jan 2007 21:13
91 lines
3529 bytes
3529 bytes
Has anybody experienced BSOD with v8.0 of the Adobe Reader. I installed the new version on the reader on two machines recently - On a desktop PC I received the following BSOD intermittently at the point of logging into either of the two user accounts: 0x000000f4 (0x00000003, 0x865c3358, 0x865c34cc, 0x805c7478) 0x000000f4 (0x00000003, 0x862c1978, 0x862c1aec, 0x805c7478) 0x000000f4 (0x00000003, 0x862bbda0, 0x862bbf14, 0x805c7478) 0x000000f4 (0x00000003, 0x861fba18, 0x861fbb8c, 0x805c7478) 0x000000f4 (0x00000003, 0x862c9870, 0x862c99e4, 0x805c7478) 0x000000f4 (0x00000003, 0x862e99b8, 0x862e9b2c, 0x805c7478) 0x000000f4 (0x00000003, 0x86351a68, 0x86351bdc, 0x805c7478) 0x000000f4 (0x00000003, 0x86261618, 0x8626178c, 0x805c7478) 0x000000f4 (0x00000003, 0x86179248, 0x861793bc, 0x805c7478) 0x000000f4 (0x00000003, 0x863f1da0, 0x863f1f14, 0x805c7478) 0x000000f4 (0x00000003, 0x862e2480, 0x862e25f4, 0x805c7478) On a lesser used laptop I have received the following BSOD during power up: 0x000000f4 (0x00000003, 0x8667e648, 0x8667e7bc, 0x805c7478) I have now removed Adobe Reader 8 from both machines and they are behaving themselves again. Both machines are also running Norton Internet Security 2006. Microsoft Windows XP Home Edition SP2 AMD Athlon 3200+, 1GB Memory Output from one of the dump files: C:\WINDOWS\Minidump>dumpchk mini010707-03.dmp Loading dump file mini010707-03.dmp ----- 32 bit Kernel Mini Dump Analysis DUMP_HEADER32: MajorVersion 0000000f MinorVersion 00000a28 DirectoryTableBase 1b5d0040 PfnDataBase 810a6000 PsLoadedModuleList 805531a0 PsActiveProcessHead 80559258 MachineImageType 0000014c NumberProcessors 00000001 BugCheckCode 000000f4 BugCheckParameter1 00000003 BugCheckParameter2 862e2480 BugCheckParameter3 862e25f4 BugCheckParameter4 805c7478 PaeEnabled 00000001 KdDebuggerDataBlock 80544ce0 MiniDumpFields 00000dff TRIAGE_DUMP32: ServicePackBuild 00000200 SizeOfDump 00010000 ValidOffset 0000fffc ContextOffset 00000320 ExceptionOffset 000007d0 MmOffset 00001068 UnloadedDriversOffset 000010a0 PrcbOffset 00001878 ProcessOffset 000024c8 ThreadOffset 00002728 CallStackOffset 00002980 SizeOfCallStack 00000be0 DriverListOffset 000037f0 DriverCount 00000093 StringPoolOffset 00006398 StringPoolSize 00001488 BrokenDriverOffset 00000000 TriageOptions 00000041 TopOfStack eea3e420 DebuggerDataOffset 00003560 DebuggerDataSize 00000290 DataBlocksOffset 00007820 DataBlocksCount 00000005 Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible Kernel base = 0x804d7000 PsLoadedModuleList = 0x805531a0 Debug session time: Sun Jan 07 11:37:50 2007 System Uptime: 0 days 0:03:56 start end module name 804d7000 806cd280 nt Checksum: 001F632B Timestamp: Wed Mar 02 00: 34:37 2005 (42250A1D) Unloaded modules: b20ec000 b20f1000 Cdaudio.SYS Timestamp: unavailable (00000000) f721a000 f721d000 Sfloppy.SYS Timestamp: unavailable (00000000) Finished dump check
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X-Google-Thread: 10273d,5b3b0c30cb2ccee,start X-Google-Attributes: gid10273d,public X-Google-Language: ENGLISH,ASCII-7-bit From: IanRScott@adobeforums.com Path: arc1-ca.pugleaf.net!g2news2.google.com!news3.google.com!news1.google.com!news.germany.com!news.isoc.lu!webcrossing Newsgroups: adobe.reader Subject: BSOD with Adobe Reader 8.0? Message-ID: <3bc2c969.-1@webcrossing.la2eafNXanI> Date: Mon, 8 Jan 2007 13:13:26 -0800 Lines: 95 MIME-Version: 1.0 Content-Type: text/plain; charset="ISO-8859-1" Content-Transfer-Encoding: 8bit